We store only the bare minimum operational log metadata necessary to enforce plan limits. We never keep your processed documents or assets. Here is our complete data lifecycle policy.
Every hour, an automated cleanup script scans our volatile scratch workspace and purges all file uploads, working intermediates, and compiled outputs that are older than 60 minutes. Once deleted, they are completely unrecoverable — even by our own team.
Don't want to wait 60 minutes? In the completed job panel, click the trash/delete icon next to your file. Our system immediately deletes the workspace files and folder from the storage disk. This manual deletion is reflected instantly in your job history dashboard.
If you delete your PDFMount account from the account dashboard settings, all associated email registries, history metadata logs, and subscription records are purged from our database immediately. We do not retain any personally identifiable information after account deletion.
For authenticated users, we retain: the job ID, the tool used, the output filename, and the file size — solely to display your job history in the dashboard. We do not retain the file content itself. Anonymous/guest users have zero data retained after their files are deleted.